For this product we will provide a 12 month warranty by the Kate Tiu producer.

The warranty is provided in the territory of the United Kingdom, as well as the countries where the products under the warranty are shipped to.

The user, after confirming a defect for production reasons, may start a complaint process at the e-mail info@katetiubeauty.com after indicating the order in which they purchased the item under the warranty.

The Manufacturer’s warranty does not cover failures and damage not caused by the product’s defects. The warranty doesn’t cover mechanical damage (water damage, fall, break, crack etc.) caused by the customer.

The warranty gets annulled also in case of: self-damaging the seals, self-fixing or fixing in an unauthorised place, not indicated by the producer, purchasing from a source unverified by the producer (it’s required to have a proof of purchase or a purchase data from the katetiubeauty.com store).

These terms and conditions include special cases in which liability under the warranty is excluded. This concerns failures resulting from incorrect use of the device or an accident. A description of damage not covered by the warranty is provided on the warranty card enclosed to the device.


The producer does NOT do refunds. 

The producer can remove the defect by:

  1. Fixing the damaged component
  2. Replacing the damaged component
  3. Replacing the subject of the warranty for a new one (i.e. the same or a later model)

However, it’s the producer who evaluates the weight of the defect and the way of removing it.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@katetiubeauty.com and send your item to: 

Kate Tiu Beauty

152 Balmoral Road

WD24 4EY, Watford

Shipping returns

Return shipping to the producer’s delivery spot is covered by the warrantor based on the payment document (sales receipt, invoice) from a shipping spot – the shipping price shouldn’t exceed the price of standard shipping (the producer covers only standard shipping, without any extra services, i.e. express delivery, weekend delivery etc.) The warrantor may order picking up the package from the client’s, but it may extend the time of the process. 

The warrantor is obliged to remove the defects immediately (max. 30 days), but this time may be extended in case of consulting with the client and the time of the client’s delay in responding proportionally.

When the warranty expires, you will still be able to send the machine to the service center for repair. The exact cost of repairs can be known only after we have received the machine and diagnosed the issue.

Need help?

Contact us at info@katetiubeauty.com  for questions related to refunds and returns.


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